IT Support Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team at Anantara. The successful candidate will be responsible for providing technical support to guests, ensuring that all their audio-visual and IT needs are met.
Key Responsibilities
- To provide technical support to guests, including troubleshooting and resolving IT issues.
- To maintain a thorough knowledge of standard IT equipment and how it works together.
- To anticipate and pre-empt guest requirements for cables, adaptor plugs, projector screens, and other IT collateral and peripherals.
- To maintain a full and working knowledge of hardware, operating systems, application software, and supporting tools available in the market today.
- To advise the hotel GM and Financial Controller on recommended IT spend and upgrade requirements.
- To be available to support the IT needs of colleagues across all departments.
- Supervision of technical personnel on shift.
- Allocation and supervision of PPM tasks.
- Monitor general quality of work.
Requirements
• Computer literate
• Knowledge in Planned Preventive Maintenance and Building Repair Works
• Manage work priorities and resources
• Facilitates innovation
• Internal control systems, policies & procedures
• Good command in English
• Proactive
Additional Information
• Minimum 3 years' experience in 5-star hotel
• Various trades like Electrical, AV System
• Building Management System
• Building Fire Safety & Fire Fighting
• Experience in computer based planned preventive maintenance and work order system
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