IT Support Specialist

2 weeks ago

Jaipur, Rajasthan, India Anantara Full time

Job Summary

The IT Support Specialist will be responsible for ensuring that all audio-visual and IT needs of guests are met, and that all IT equipment works to their full satisfaction.

Key Responsibilities

  • Support guests with their audio-visual and IT needs
  • Maintain a thorough knowledge of standard IT equipment and how it works together
  • Anticipate and pre-empt guest requirements for cables, adaptor plugs, projector screens, and other IT collateral and peripherals
  • Advise the hotel GM and Financial Controller on recommended IT spend and upgrade requirements
  • Support the IT needs of colleagues across all departments
  • Supervise technical personnel on shift
  • Allocate and supervise PPM tasks
  • Monitor general quality of work
  • Conduct skilled and high-level maintenance as required to effect repair and quality technical PPM
  • Evaluate employee performance, monitor operations, and recommend improvements
  • Conduct appraisals in line with company directives
  • Organize work in a skilled and professional manner
  • Conduct a weekly engineering walk round of a designated area and distribute action points for completion
  • Advise senior colleagues promptly of any problems and failures
  • Ensure all engineering staff receive 6 monthly training in the use of MEWP's, electrical safety, and the use of PPE
  • Train colleagues in work and safety procedures and in the operation of equipment and supplies; implement procedures and standards
  • Monitor up-to-date spare parts consumption and report to the maintenance manager
  • Evaluate the machinery performance and take corrective actions to improve efficiency
  • Attend troubleshooting and repair work of the machinery
  • Plan for weekly maintenance programs
  • Ensure colleagues have the tools and equipment needed for the job to ensure a good output

Requirements

  • Computer literate
  • Knowledge in Planned Preventive Maintenance and Building Repair Works
  • Manage work priorities and resources
  • Facilitates innovation
  • Internal control systems, policies & procedures
  • Good command in English
  • Proactive
  • Minimum 3 years' experience in 5-star hotel
  • Various trades like Electrical, AV System
  • Building Management System
  • Building Fire Safety & Fire Fighting
  • Experience in computer based planned preventive maintenance and work order system

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