Central Flow Operations Manager
1 month ago
About the Role
The Central Flow Lead is a key position within our organization, responsible for managing the workflow of multiple Fulfillment Centers (FCs) from a remote centralized location. This role requires a strong understanding of workflow management, customer experience, and cost optimization.
Key Responsibilities
- Manage the workflow of orders across multiple processes, ensuring seamless execution and minimal delays.
- Collaborate with Operations Managers and Area Managers to communicate workflow status and escalate any customer experience risks or SLA failures.
- Act as an advisor to FC operations and senior operations teams, providing holistic insights into workflow and process optimization.
- Facilitate communication between multiple areas of the operation, ensuring alignment and efficiency.
- Work closely with the Amazon Fulfillment Technology (AFT) team to develop advanced automated flow control for FC operations.
Requirements
- 1+ years of experience with Microsoft Office products and applications.
- High school diploma or equivalent.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Strong analytical and problem-solving skills.
Preferred Qualifications
- 1+ years of experience in manufacturing or customer-facing environments.
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