Senior Customer Engagement Manager

2 weeks ago


Pune, Maharashtra, India beBeecrm Full time ₹ 20,00,000 - ₹ 25,00,000
Customer Relationship Management Leader

We are seeking a seasoned Customer Relationship Management (CRM) leader to spearhead customer engagement and retention initiatives. The ideal candidate will possess a strategic mindset and excellent communication skills.

About the Role:

The CRM leader will be responsible for developing and executing a comprehensive CRM strategy, aligned with our business objectives. This includes leading and managing the CRM team, setting clear objectives, monitoring performance, and ensuring seamless integration with our overall business strategy.

Key Responsibilities:
  • Develop and implement a data-driven CRM strategy to enhance customer experience and loyalty.
  • Lead and manage a high-performing CRM team, fostering a culture of collaboration and innovation.
  • Oversee the selection, implementation, customization, and optimization of CRM platforms, ensuring maximum return on investment.
  • Design and execute targeted automated workflows and campaigns across multiple channels, driving measurable results.
Requirements:
  • Masters or Bachelors degree in Business Administration, Marketing, or related field.
  • At least 8 years of progressive experience in CRM management, preferably within the real estate sector.
  • Proven expertise in implementing and optimizing CRM platforms, as well as data integration and analytics.


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