Technical Support Specialist for Cloud Applications

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeProblemSolver Full time US$ 90,000 - US$ 1,20,000
Job Summary

This is a full-time, 100% remote position. You will work closely with the Client Success team and support them by providing Tier-2 client support for software technical issues.

  • Providing technical support to internal and external users, including customer service teams, clients, and partners.
  • Communicating and coordinating feedback and inputs to the development team based in India.
  • Assisting the QA lead with QA activities.
  • Troubleshooting technical issues with minimal support from the development team.
  • Speaking to internal and external customers to quickly identify their problems.
  • Proposing workarounds to customers when fixes will take time to be released.
  • Providing timely and accurate customer feedback.
  • Following up with clients to ensure problems are resolved.
  • Supporting the roll-out of new applications.
  • Providing support through procedural documentation.
  • Managing multiple cases simultaneously.
  • Testing and evaluating new releases.
  • Proposing new ideas and out-of-the-box solutions for smooth operational processes.
Requirements
  • Bachelor's degree in Computer Science or Information Technology.
  • US working hours (9 am to 6 pm Central Time).
  • Experience with tech support for web-based business applications and mobile interfaces.
  • Working knowledge of Linux, Java, JavaScript (React), MySQL, AWS.
  • Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs.
  • Experience with remote desktop applications and help desk software.
  • Experience with ticket management tools like Clickup, Jira, Trello, etc.
  • Experience in texting and communication-based applications is a plus.
  • Certifications in Linux, Java, Web Development, AWS are desirable but not required.
  • Experience with AI tools for day-to-day tasks.
  • Development mindset to quickly scale into a developer with minimal training.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

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