Customer Service and Sales Representative

1 week ago

Delhi, Delhi, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Service and Sales Representative

Job Description
  • Contact the appropriate individual or department to resolve guest calls, requests, or problems.
  • Use sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott.
  • Determine and give complimentary items to guests as gifts for their patronage.
  • Promote awareness of brand image internally and externally.
  • Process requests for redeeming Marriott Rewards points.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Enter Marriott Rewards information into software when taking guest reservations.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Perform general office duties to support Sales & Marketing.
  • Assist management in training and motivating employees; serve as a role model.

Required Skills and Qualifications

  • Education: High school diploma or GED equivalent.
  • Related Work Experience: At least 2 years of related work experience.
  • Supervisory Experience: No supervisory experience required.
  • License or Certification: None required.

Benefits

We are an equal opportunity employer, welcoming all and providing access to opportunity. We foster an environment where unique backgrounds are valued and celebrated. Our strength lies in the rich blend of culture, talent, and experiences of our associates.

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