Senior Technical Field Service Manager
3 weeks ago
- Develop in-depth technical expertise on our products to ensure seamless operation and troubleshoot equipment as needed.
- Collaborate with the manager during field service and provide regular updates.
- Coordinate with team members and Service Coordinator to address technical and commercial issues of customers.
- Monitor and track contracts and related revenues under execution.
- Identify opportunities to complete service contracts and sell spare parts.
- Maintain and update databases and online portals regularly.
- Communicate professionally and clearly with customers regarding visit schedules, parts information, and commercial updates.
- Determine tools and equipment required for job scope.
- Perform routine maintenance on equipment and assist in establishing preventative maintenance schedules.
- Assemble, align, and install equipment as necessary and keep track of warranty services.
- Travel approximately 80-85% of the time.
- A minimum of 10 years of experience in Environment Monitoring and related systems is required.
- Strong analytical and technical knowledge in the required field.
- Excellent communication and presentation skills.
- Effective people management skills for managing customers and junior technicians.
- Seriousness, positive attitude, and proper conduct towards the job.
- Willingness to relocate and be flexible for extensive touring as per site requirement.
About Us
At Thermo Fisher Scientific Inc., we enable our customers to make the world healthier, cleaner, and safer. Join us in our mission to make a positive impact.
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