Technical Service Manager for Americas

4 weeks ago


Mumbai, Maharashtra, India Altios Full time

Job Summary:

We are seeking a skilled Technical Service Manager to lead our service efforts in the Americas region. This role is crucial in enhancing client relationships and expanding service capabilities, leveraging our commitment to high-quality cutting-edge technology in manufacturing.

The successful candidate will collaborate closely with the Office Manager in the USA and report directly to the Central Service Management team. This position aims to strengthen our presence in the United States and enhance our positioning throughout the Americas region, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities:

  • Establish strong connections with clients to understand their needs and expectations.
  • Schedule regular check-ins with clients to gather feedback, address concerns, and provide updates on service offerings.
  • Implement strategies to enhance customer satisfaction, ensuring that clients feel valued and supported throughout their engagement.
  • Conduct regular quality checks on service processes and outcomes to maintain high standards of performance.
  • Respond promptly to service incidents, coordinating with technical teams to resolve issues efficiently and minimize downtime for clients.
  • Offer expert advice and support for troubleshooting mechanical issues.
  • Educate clients on the proper use and maintenance of machinery to enhance operational efficiency and reduce service calls.
  • Be an interface with Service Italy, making estimates and commitments of spare parts.
  • Analyze the main causes of calls/failures and interface with the parent company for product improvement.
  • Verify the correct compilation of reports regarding interventions, both preventive and corrective, on machines and installations.
  • Coordinate logistics between the company offices to ensure the timely delivery of machinery to clients in the Americas region.
  • Attend industry trade shows and exhibitions to promote services, network with potential clients, and stay updated on market trends.

Requirements:

  • You have a degree in electrical, mechatronic engineering, or related fields.
  • Experience in robotics, automated assembly lines, CNC technology will be seen as a plus.
  • Customer-oriented and aftersales technical support.
  • You speak English (advanced or native). Spanish, Portuguese, or Italian are a plus.

Soft Skills:

  • Strong communication skills, customer-oriented proactive approach.
  • Self-organization.
  • Problem-solving abilities.
  • Teamwork.


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