Technical Field Service Representative

3 weeks ago


Mumbai, Maharashtra, India Otis College of Art and Design Full time

About the Role:

Otis is seeking a highly skilled Technical Field Service Representative to join our team.

The ideal candidate will have a strong background in elevator maintenance and repair, excellent communication skills, and the ability to work independently.

Key Responsibilities:

  • Cordinate between employees and customers
  • Manpower allotment day to day basis on callbacks received
  • Carry out annual equipment survey of all elevator under the territory and Plan for repair schedule as a preventive method
  • Conduct toolbox talk with employees
  • Make employees continuously aware about safe work practices and Conduct Fatality Preventive Audits/ Toolbox Demonstration
  • Prepare Monthly and quarterly review report
  • Ensure timely Closure of Repair job tickets
  • Monitor how to reduce callbacks
  • Adherence to EH&S policy and practices
  • Create Safety awareness and ensure our employees are working safely
  • Ensure Zero accident / incident, Ensure Reporting of incident
  • Actively participate in RQC & Safety meetings and review issues and progress
  • Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules
  • Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date
  • To conduct FPA and complete corrective actions within targeted completion date
  • Participate in Incident Investigation if any
  • Meet clients regularly for rapport development
  • Communicate with examiners on regular basis, take care of their problems and create confidence amongst them

Requirements:

  • Diploma/BE in Engineering
  • 5-8 years in handling service in Elevator industry
  • Excellent Communication & Interpersonal skills
  • Assertive, Proactive, Result orientated and Self-starter
  • Ability / Confidence to handle high profile Key Customers


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