Technical Field Service Representative
3 weeks ago
About the Role:
Otis is seeking a highly skilled Technical Field Service Representative to join our team.
The ideal candidate will have a strong background in elevator maintenance and repair, excellent communication skills, and the ability to work independently.
Key Responsibilities:
- Cordinate between employees and customers
- Manpower allotment day to day basis on callbacks received
- Carry out annual equipment survey of all elevator under the territory and Plan for repair schedule as a preventive method
- Conduct toolbox talk with employees
- Make employees continuously aware about safe work practices and Conduct Fatality Preventive Audits/ Toolbox Demonstration
- Prepare Monthly and quarterly review report
- Ensure timely Closure of Repair job tickets
- Monitor how to reduce callbacks
- Adherence to EH&S policy and practices
- Create Safety awareness and ensure our employees are working safely
- Ensure Zero accident / incident, Ensure Reporting of incident
- Actively participate in RQC & Safety meetings and review issues and progress
- Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules
- Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date
- To conduct FPA and complete corrective actions within targeted completion date
- Participate in Incident Investigation if any
- Meet clients regularly for rapport development
- Communicate with examiners on regular basis, take care of their problems and create confidence amongst them
Requirements:
- Diploma/BE in Engineering
- 5-8 years in handling service in Elevator industry
- Excellent Communication & Interpersonal skills
- Assertive, Proactive, Result orientated and Self-starter
- Ability / Confidence to handle high profile Key Customers
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