Customer Service Representative
1 month ago
As a Sr Customer Service Representative at Thermo Fisher Scientific, you will be responsible for building equipment master/customer master in SAP/CRM, working closely with supply chain/field service team/service operations team/sales team, and maintaining accurate instrument status in SAP. You will also ensure accuracy in master database by frequently verifying data in SAP/CRM, maintaining key relationships to deliver an outstanding service experience for customers and field service, and preparing/publishing various reports as required by service management. Additionally, you will perform ad-hoc work, projects as assigned, and office administrative activities.
Requirements
Any Graduate with 2 to 4 years' experience in a similar field
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practice
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and handle time efficiently
Nature of Experience
Service coordinator/database management having exposure to analytical instruments, diagnostics instruments, and catering to customers like Pharma, Applied, Diagnostics, etc.
Skills
CRM, MS Excel, good interpersonal skills, computer proficiency
Multitasking, ability to prioritize and handle time wisely in a fast-paced environment
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