Technical Field Service Engineer

1 day ago


Mumbai, Maharashtra, India Oxford Instruments Full time

We are seeking an experienced Technical Field Service Engineer to join our team at Oxford Instruments. As a Technical Field Service Engineer, you will play a key role in supporting our customers in India and overseas with the installation, commissioning, and maintenance of our semiconductor equipment.

About the Role

This is a challenging opportunity for a skilled engineer who wants to take their career to the next level. You will work closely with our customers, travel domestically and internationally, and be responsible for ensuring that our equipment is installed, commissioned, and maintained to the highest standards.

As a Technical Field Service Engineer, your primary responsibilities will include:

  • Performing installations and upgrades of systems and software at customer sites;
  • Process and hardware commissioning: demonstrating process performance of tools installed at customer sites as per Process Acceptance Specification agreed and achieving system acceptance;
  • Performing preventative maintenance and breakdown visits at customer sites;
  • Providing technical troubleshooting and liaison with customers;
  • Working closely with others to ensure that OIPT equipment is fully functional and available for customer use with respect to hardware and process;
  • Maintaining and sustaining warranty tools, troubleshooting, and repairing warranty tool issues;
  • Carrying out billable service and training on 'out of warranty tools'.

In addition to these responsibilities, you will also be expected to:

  • Meet targeted numbers of new tool installs within a certain period of time and spec.
  • Meet targeted numbers of billable upgrades and PMs within spec.
  • Meet good customer satisfaction on warranty support.
  • Follow up the reporting and documentation requirements for every service activity.
  • Stocks and materials RMA assistance.

You will be working closely with a talented team of engineers and technicians who are passionate about delivering exceptional results for our customers. If you are a motivated and organized individual who is eager to learn and develop your skills, we would love to hear from you

About Us

Oxford Instruments is a global leader in the development and supply of advanced analytical and scientific instrumentation. Our products are used by leading research institutions and companies around the world to advance our understanding of materials science and technology.

We offer a competitive salary package of $80,000-$110,000 per year, depending on experience, plus benefits and bonuses.


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