Holiday Experience Coordinator

9 hours ago


Mumbai, Maharashtra, India ​Explorience - Ahura Travels (Leisure, Travel & Tourism) Full time
About Explorience - Ahura Travels (Leisure, Travel & Tourism)

We are a leading provider of personalized holiday experiences, catering to a diverse range of clients. Our mission is to deliver exceptional service and unforgettable memories for our customers.

Job DescriptionHoliday Planning:
  • We seek an experienced Holiday Planner who will collaborate with clients to understand their travel preferences, budgets, and specific requirements.
  • You will utilize your in-depth knowledge of various destinations, attractions, and accommodations to curate personalized travel itineraries that cater to different interests, including adventure, cultural experiences, luxury, or family-friendly vacations.
  • Incorporate client feedback and suggestions to refine and finalize holiday plans.
Key Responsibilities:
  • Holiday Planning: Collaborate with clients to design and coordinate tailor-made holidays, providing expert guidance and exceptional customer service.
  • Destination Research and Knowledge: Stay updated with the latest travel trends, emerging destinations, and unique experiences, conducting comprehensive research on destinations, local customs, visa requirements, transportation options, and safety considerations.
  • Maintain a robust database of information, including hotels, restaurants, activities, and attractions, to provide accurate and up-to-date recommendations to clients.
Customer Service:
  • Build strong relationships with clients, understanding their preferences and anticipating their needs to provide exceptional service.
  • Respond promptly and professionally to customer inquiries via various communication channels.
  • Provide expert advice on travel logistics, including flights, transfers, accommodations, and local transportation.
Supplier Coordination:
  • Liaise with local travel partners, hotels, airlines, and tour operators to negotiate competitive rates and secure reservations.
  • Collaborate with suppliers to ensure the seamless execution of travel arrangements, including coordinating transfers, activities, and special requests.
Administrative Tasks:
  • Maintain accurate and organized records of client interactions, travel itineraries, and financial transactions.
  • Prepare and present detailed travel documents, including itineraries, vouchers, and travel insurance information.
RequirementsSkills and Qualifications:
  • Bachelor's degree in hospitality, Tourism, Business, or a related field.
  • Proven experience as a Travel Planner or in a similar role, preferably in the holiday travel segment.
  • Excellent knowledge of popular travel destinations, attractions, and travel logistics.
  • Strong customer service and interpersonal skills with the ability to build rapport and communicate effectively.
  • Exceptional attention to detail and organizational skills to manage multiple client requests and travel arrangements simultaneously.
Salary Information:

The estimated annual salary for this position is ₹1,200,000 - ₹1,500,000 (dependent on experience).



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