Holiday Operations Specialist
12 hours ago
Job Description
We are seeking a skilled Holiday Operations Specialist to join our team at Tratoli - Travel Technology Company.
About the Role
The successful candidate will be responsible for handling holiday operations for various countries, including Europe, USA, Australia, New Zealand, Canada, and African nations. This role involves developing and maintaining relationships with clients to ensure repeat business, upselling extra services to existing customers, and generating revenue for the company.
In addition, the Holiday Operations Specialist will take handover from the sales team, ensuring timely delivery of travel documents, payment collections, visa processing, and briefing clients on package details. Collecting post-tour feedback from guests and increasing positive reviews is also a key responsibility.
The ideal candidate should possess excellent email etiquette, communication skills, and customer service skills. Proficiency in handling long-haul destinations and clients is essential, along with an understanding of customer needs and travel preferences.
Responsibilities
- Handling holiday operations for multiple countries
- Developing and maintaining client relationships
- Upselling extra services to existing customers
- Handover from sales team, including travel document delivery, payment collection, and client briefing
- Collecting post-tour feedback and increasing positive reviews
- Day-to-day holiday transactions and report maintenance
- Ensuring uninterrupted customer services and minimizing escalations
Requirements
- Excellent email etiquette, communication skills, and customer service skills
- Proficiency in handling long-haul destinations and clients
- Understanding of customer needs and travel preferences
- Able to work efficiently, meeting deadlines and achieving expected outcomes
- Dedicated to meeting internal and external customer expectations, establishing effective relationships, and gaining trust and respect
What We Offer
We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience, as well as opportunities for growth and professional development. If you are a motivated and customer-focused individual looking for a challenging role, please submit your application.
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