Holiday Operations Manager

7 days ago


Mumbai, Maharashtra, India Tratoli - Travel Technology Company Full time
Holiday Operations Role

At Tratoli - Travel Technology Company, we are seeking a skilled Holiday Operations professional to join our team. As a Holiday Operations Manager, you will be responsible for handling holiday operations for various regions, including Europe, USA, Australia, New Zealand, Canada, and African countries.

  • Main Responsibilities
  • Develop and maintain relationships with clients to ensure repeat business.
  • Upsell extra services to existing customers and generate revenue for the company.
  • Take handover from the sales team, including connecting with guests for post-sale queries, timely handover of travel documents to guests, payment collections, visa processing, and briefing clients about the package details.
  • Collect post-tour feedback from guests and increase positive reviews.
  • Be responsible for day-to-day holiday transactions and maintain reports.
  • Offer customers uninterrupted services and ensure near-zero escalations.

Requirements

  • Excellent email etiquettes, communication skills, and customer service skills.
  • Must be proficient in handling long-haul destinations and clients.
  • Understanding and anticipating customer needs and travel preferences.
  • Should have the zeal to meet or exceed post-sales file handling with efficiency and contribute to month-over-month growth.
  • Completes assignments in a thorough, accurate, and timely manner that achieves expected outcomes; exhibits concern for the goals and needs of the departments that depend on services or work products, handles multiple responsibilities in an effective manner.
  • Dedicated to meeting the expectations and requirements of internal and external customers; acts according to customers keeping his requirement in mind; establishes and maintains effective relationships with customers and gains their trust and respect; goes above and beyond to anticipate customer needs and respond accordingly.


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