Holidays Operations Coordinator

3 weeks ago


Mumbai, Maharashtra, India Tratoli - Travel Technology Company Full time

Holiday Operations Role

This role is focused on handling holiday operations for various countries, including Europe, USA, Australia, New Zealand, Canada, and Africa. The successful candidate will be responsible for developing and maintaining relationships with clients to ensure repeat business.

Main Responsibilities

  • Handling holiday operations for multiple countries, including managing day-to-day transactions and maintaining reports.
  • Developing and maintaining relationships with clients to ensure repeat business and upselling extra services.
  • Taking handover from the sales team, including connecting with guests for post-sale queries and timely handover of travel documents.
  • Collecting post-tour feedback from guests and increasing positive reviews.

Requirements

  • Excellent communication skills, customer service skills, and email etiquette.
  • Proficiency in handling long-haul destinations and clients.
  • Understanding and anticipating customer needs and travel preferences.
  • Ability to meet or exceed post-sales file handling with efficiency and contribute to month-over-month growth.
  • Dedicated to meeting the expectations and requirements of internal and external customers.


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