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Application Support Specialist
2 weeks ago
We are seeking a skilled professional to support our critical applications.
Key Responsibilities:
- Application Support: Provide technical support for flagship products, deploy and upgrade applications, diagnose and resolve issues promptly.
- Incident Management: Manage and resolve incidents related to applications developed in .Net & Java, ensuring timely resolution and communication with stakeholders.
- System Monitoring: Monitor application performance and system health to ensure optimal functionality.
- Issue Resolution: Troubleshoot and resolve application issues, collaborating with development teams as needed.
- Maintenance: Perform regular maintenance tasks, including post-patching validations, certificate renewals.
- Documentation: Create and maintain documentation for troubleshooting procedures and system configurations.
Requirements:
- Experience developing and/or supporting n-tier architecture, large-scale multi-tier web applications, and environments.
- Strong troubleshooting and debugging skills at all tiers.
- Solid application development and troubleshooting on .NET Framework using C#, ASP.NET, Java, and other web technologies.
- Knowledge of Webservices like SOAP and REST.
- Experience with Service Now for Incident, Case, Problem, and Change Management.
- Experience with cloud technologies like AWS, Azure, PCF.
- Exposure to use of other Microsoft Windows Diagnostic tools and applications.
- Knowledge of Microsoft Windows operating system (Windows 2003/ 2008/2012), Linux OS, IIS web server applications.
- Familiarity or knowledge of common networking practices and client/server applications.
- Ability to communicate effectively with team and other internal stakeholders.
- Flexibility to work non-standard hours as part of 15X7 team and weekends.
Preferred Skills:
- Knowledge on ServiceNow, Splunk, DynaTrace, Extrahop, SiteScope, and Automation tools.
- Splunk User certification, Azure/cloud certifications.