Fintech Application Support Professional

7 days ago

Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Application Support Specialist

We are seeking a detail-oriented Application Support Specialist to join our team. The ideal candidate should have prior experience in FinTech or Banking, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.

This role involves providing L1/L2 application support for banking and fintech applications. You will act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.

The responsibilities include performing incident analysis, root cause identification, and resolution tracking. You will also coordinate with internal teams to ensure timely resolution of issues.

Additional tasks involve documenting issues, troubleshooting steps, and solutions in the knowledge base. You will monitor application logs and system alerts to proactively identify potential issues.

As an Application Support Specialist, you will support regular deployments, patch releases, and production validations. You will communicate effectively with business users, technical teams, and stakeholders.

The ideal candidate will have 1–3 years of experience in application support, preferably in fintech, banking, or financial services. They will possess strong communication skills – both written and verbal.

Good analytical and problem-solving skills are essential for this role. The ability to manage and prioritize multiple support tickets under time constraints is also necessary.

Familiarity with incident and ticketing tools (e.g., Jira, ServiceNow) is required. Knowledge of SQL and basic database query writing for issue analysis is also beneficial.

Exposure to ITIL practices or service management workflows is desirable. Experience working in an Agile or DevOps environment is also advantageous.

Key Requirements:

  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Familiarity with incident and ticketing tools (e.g., Jira, ServiceNow).
  • Knowledge of SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.

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