Application Support

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Job Description:

Production Support Engineer will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.

Roles:

• Have strong troubleshooting skills and leads the path to root cause identification; makes recommendations for long-term resolution of problems across platform.
• Involve in various change deployments for application enhancements/to fix issues reported by downstream or end users.
• Support in resolution of incidents and problems within the team. Assisting with the resolution of complex incidents. Ensuring that the right problem-solving techniques and processes are applied.
• Recommends strategies for process and monitoring improvement.
• Performs deep dive application review and provide feedback to enhance the quality of application code artifacts.

Candidate requirements

• Solid experience as application production support Engineer in a 24x7 uptime environment, including automation experience with configuration management tools.
• Extensive experience administration multiple technologies but not limited to Pivotal cloud Foundry (PCF), AWS,Azure,Openshift,  WebSphere Products, Apache, JBoss/Wildfly, Tomcat, IBM Http server, WebLogic
• Hands on scripting experience using ansible,shell, python scripting languages to automate software builds, config management.
• Strong working knowledge of SQL, DB2 and Oracle databases.
• Knowledge on Mongo DB /Yugabyte additional preference
• Knowledge on Monitoring tools Dynatrace ,Splunk
• Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP).
• Experience with Java development (Java/Struts, Spring Framework, JS Technologies and etc.).
• Strong Knowledge of Cloud Technology concepts, topologies and service models (PaaS, AWS).
• Containerization Docker/Kubernetes
• Experience with implementing micro services architecture and build/deploy automated, scalable and maintainable infrastructure.
• Experienced in runtime, build and deployment technologies and state-of-the-art project tools: CI/CD, GIT, Maven, Eclipse, JIRA and Confluence.
• Ability to analyze the load test results and recommend the appropriate tuning measurements.
• Strong understanding of different operating systems like RedHat Linux, windows, AIX, SUSE Linux.
• Strong knowledge in reading Java dumps, system cores and TCP dumps to troubleshoot issues.
• 5+ years total engineering, production support and administration or similar experience.
• Bachelor's degree or technical degree or equivalent work experience

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.