Senior Contact Center Solutions Specialist

22 hours ago

Nashik, Maharashtra, India beBeeEngineer Full time ₹ 20,00,000 - ₹ 25,00,000
Job Description

A skilled contact center engineer is required to design, deploy, and support high-volume call center environments. The ideal candidate will have expertise in IVR scripting, integration, and configuration.

The engineer will be responsible for designing and deploying Cisco UCCE and CUCM-based contact center solutions, developing and implementing IVR self-service scripts, integrating and configuring Nuance TTS and STT functionality, and troubleshooting issues.

Key Responsibilities:

  • Design and deploy contact center solutions
  • Develop and implement IVR self-service scripts
  • Integrate and configure Nuance TTS and STT functionality
  • Configure and troubleshoot Cisco Cube and related systems
  • Support integration efforts with CRM and business applications

Required Skills & Qualifications:

  • Minimum 5 years of experience with Cisco UCCE, CUCM, Unity, and IVR scripting
  • Expert knowledge of call flow design, routing scripts, and peripheral applications
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management
  • Proven track record in integration testing and troubleshooting

Benefits:

This role is available for remote/hybrid arrangement, subject to business requirements. The ideal candidate will have a passion for optimizing communication systems and delivering robust contact center solutions.

About the Role:

As a contact center engineer, you will be working with cutting-edge technology to design and deploy high-performance contact center solutions. If you have expertise in IVR scripting, integration, and configuration, this could be the perfect opportunity for you.

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