Contact Center Customer Support Associate

16 hours ago

Nashik, Maharashtra, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 80,00,000

Job Title: Contact Center Customer Support Associate

Location: Nashik, India

We are seeking a skilled Contact Center Customer Support Associate to join our team. The successful candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Main Responsibilities:

  • Responding to customer queries and providing product and service information
  • Troubleshooting problems and maintaining accurate customer records
  • Escalating complex cases to relevant departments as needed
  • Delivering exceptional customer experiences and interacting with customers in a professional manner

Requirements:

  • Proficiency in customer service, support, and ensuring customer satisfaction
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Problem-solving and conflict resolution skills
  • A high school diploma or equivalent; a Bachelor's degree is preferred
  • Previous experience in the healthcare industry is advantageous but not required

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

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