Call Center Associate

4 weeks ago


Nashik, Maharashtra, India Impact Hr Km Solutions Full time
Job Description

Description

We are seeking a motivated Call Center Associate to join our dynamic team in India. The ideal candidate will be responsible for providing exceptional customer service and support, resolving inquiries, and ensuring customer satisfaction.

Responsibilities

- Handle inbound and outbound customer calls effectively
- Provide accurate information to customers regarding products and services
- Resolve customer complaints and issues in a timely manner
- Maintain detailed records of customer interactions and transactions
- Achieve individual and team performance targets
- Collaborate with team members to enhance customer service experience
- Stay updated on product knowledge and company policies

Skills and Qualifications

- 1-2 years of experience in a call center or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to handle stressful situations and difficult customers
- Proficient in using call center software and CRM systems
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
- Strong interpersonal skills and a team-oriented attitude
- Ability to work flexible hours, including weekends and holidays
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