Customer Support Associate

11 hours ago

Nashik, Maharashtra, India Artfills Online Learning Pvt . Ltd Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Customer Support Associate – Roles & Responsibilities

As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:

*Voice Support (Calling)*

* Handle inbound and outbound calls to address customer queries, feedback, and support requests.

* Provide accurate information about courses, schedules, and platform usage.

* Ensure timely follow-ups and resolution of open issues.

*Chat Process*

* Manage live chat interactions with users across the website and app.

* Assist customers with instant query resolution and guide them through the learning platform.

* Maintain courteous and prompt communication at all times.

*Email Process*

* Respond to customer emails with clarity and professionalism.

* Resolve technical, academic, or administrative concerns through detailed written support.

* Escalate unresolved issues to the relevant teams when necessary.

*Customer-Facing Testing & Feedback Collection*

* Participate in testing new platform features from a user perspective.

* Provide structured feedback based on customer experience to the product and tech teams.

* Identify common customer pain points and report them for improvement.

*Reporting & Documentation*

* Maintain logs of all interactions across channels.

* Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction.

* Contribute to FAQs and help documents based on recurring queries.

Qualifications:

  • Fresher can apply
  • Job Location Nashik .
  • Strong verbal and written communication in English
  • Ability to build and maintain relationships with clients.
  • Strong organisational and time management skills.
  • Ability to work independently and as part of a team

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Flexible schedule
  • Paid sick time
  • Provident Fund

Language:

  • English (Required)
  • Hindi (Preferred)

Work Location: In person

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