
Sales Support Associate
2 weeks ago
Job Title:
Sales Support Associate
We are seeking a skilled and enthusiastic Sales Support Associate to join our team. In this role, you will be responsible for providing exceptional customer service to authors and publishers.
The ideal candidate will have strong communication skills, both written and verbal, and be able to effectively address customer inquiries and concerns.
Additionally, the successful candidate will have the ability to upsell premium packages and add-on services, increasing awareness of our platform's offerings.
About the Role:
- Assist platform users by addressing their queries and concerns via email and phone calls.
- Upsell premium packages and add-on services to increase revenue and grow the business.
- Educate users about additional publishing services such as cover design, marketing packages, and distribution options.
- Gather insights from users on their experience and identify areas for improvement.
- Share valuable user feedback with internal teams to inform product improvements.
Requirements:
- Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly.
- Fluency in English to engage with users.
- A customer-first mindset, with a genuine passion for helping users succeed.
- A proactive attitude toward upselling and promoting high-value services.
- Ability to gather insights from user interactions and report key findings to the team.
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