Expert Contact Center Architect

1 day ago

Nashik, Maharashtra, India beBeeCisco Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Cisco UCCE CVP Engineer

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At People Prime Worldwide, we are seeking a highly skilled Cisco UCCE CVP Engineer to join our team. Our ideal candidate will have expertise in designing, implementing, and managing complex contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP).

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The successful candidate will be responsible for analyzing business requirements, designing robust architectures, and integrating third-party applications to ensure seamless operation with existing telephony and network environments. They will also be responsible for developing, testing, and troubleshooting custom CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.

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Key Responsibilities:

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  • Design Architecture: Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions\
  • Implementation Configuration: Lead or participate in the installation, configuration, and deployment of UCCE and CVP components\
  • System Integration: Integrate Cisco UCCE and CVP with third-party applications to ensure seamless operation with existing telephony and network environments\
  • Scripting Application Development: Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution\
  • Support Troubleshooting: Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies\
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Requirements:

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  • Must have Cisco UCCE-CVP certification\
  • Collaboration works effectively in cross-functional teams valuing input and fostering an inclusive culture\
  • Experience with cloud-based contact center solutions, DevOps practices, and automation tools\
  • Knowledge of database integration, CRM integration, monitoring and reporting tools, security and compliance tools, and project management and documentation tools\
  • Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and a commitment to delivering high-quality results\

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