Workforce Planning Leader for Global Operations
2 days ago
Company Overview:
myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.
Job Description:
We are seeking a seasoned Workforce Program Manager to join our Registration & Compliance (R&C) organization. This role will play a critical part in making Amazon the safest and most trusted place on Earth by protecting its customers and preventing malicious activity. As a leader in workforce planning, you will be responsible for managing various projects that impact cost, service level agreements, and customer experience.
About the Role:
- Lead multiple projects within WFM and Ops, with a focus on improving cost efficiency, service levels, and customer satisfaction.
- Oversee end-to-end service delivery and headcount utilization for functions within R&C.
- Provide blended leadership support across multiple programs, including cross-functional teams, outsourcing opportunities, and tool migrations.
- Clearly communicate dependencies and collaborate with teams on changes or deviations from plan.
- Participate in wider R&C projects and initiatives.
- Collaborate with Operations, Training, Vendors, Capacity Planning, Forecasting, and Finance teams to meet project timelines.
Key Qualifications:
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with technical and non-technical teams.
- Experience defining program requirements and using data/metrics to determine improvements.
- Bachelor's Degree in a quantitative field (engineering, economics, math, statistics).
- 5+ years of experience leading a workforce planning team and outsourcing projects.
- Experience building capacity models using statistical tools for forecasting/optimization.
Estimated Salary:$100,000 - $120,000 per year.
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