Workforce Planning Leader for Global Operations

2 days ago


Bengaluru, Karnataka, India myGwork Full time

Company Overview:

myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.

Job Description:

We are seeking a seasoned Workforce Program Manager to join our Registration & Compliance (R&C) organization. This role will play a critical part in making Amazon the safest and most trusted place on Earth by protecting its customers and preventing malicious activity. As a leader in workforce planning, you will be responsible for managing various projects that impact cost, service level agreements, and customer experience.

About the Role:

  • Lead multiple projects within WFM and Ops, with a focus on improving cost efficiency, service levels, and customer satisfaction.
  • Oversee end-to-end service delivery and headcount utilization for functions within R&C.
  • Provide blended leadership support across multiple programs, including cross-functional teams, outsourcing opportunities, and tool migrations.
  • Clearly communicate dependencies and collaborate with teams on changes or deviations from plan.
  • Participate in wider R&C projects and initiatives.
  • Collaborate with Operations, Training, Vendors, Capacity Planning, Forecasting, and Finance teams to meet project timelines.

Key Qualifications:

  • 3+ years of program or project management experience.
  • 3+ years of working cross-functionally with technical and non-technical teams.
  • Experience defining program requirements and using data/metrics to determine improvements.
  • Bachelor's Degree in a quantitative field (engineering, economics, math, statistics).
  • 5+ years of experience leading a workforce planning team and outsourcing projects.
  • Experience building capacity models using statistical tools for forecasting/optimization.

Estimated Salary:$100,000 - $120,000 per year.



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