Workforce Planning Strategist, Global Operations Expert

3 weeks ago


Bengaluru, Karnataka, India myGwork Full time

This exciting opportunity is with myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. The role comes with a competitive salary in the range of $110,000 to $150,000 per annum.

Job Overview

The Registration & Compliance organization at Amazon aims to make its marketplace the safest and most trusted place on Earth. We achieve this through automated and manual investigations of seller transactions. Our team is looking for a seasoned leader who can contribute major innovations in workforce planning to join us as a Workforce Program Manager.

Key Responsibilities
  • Lead various projects for WFM and Ops, impacting cost, service level agreements, and sales performance.
  • Own end-to-end Service level delivery and Headcount utilization within R&C functions.
  • Provide blended leadership support across multiple programs, including in-house cross-flexing, outsourcing opportunities, and tool migrations.
  • Clearly communicate dependencies and partner with teams on changes or deviations to plan.
  • Participate in wider R&C projects and initiatives.
  • C coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting, and Finance teams to meet project timelines.
  • Leverage existing technology, including global standardization of reporting.
  • Root cause analysis and corrective action plans for variances in vendor operational performance.
BASIC QUALIFICATIONS:
  • 3+ years of program or project management experience.
  • 3+ years of working cross-functionally with tech and non-tech teams.
  • Experience defining program requirements and using data and metrics to determine improvements.
  • Bachelor's Degree in a quantitative field (engineering, economics, math, statistics).
  • 5+ years of experience in leading a workforce planning team and outsourcing projects.
  • Experience building capacity models using statistical tools for forecasting and optimization.
PREFERRED QUALIFICATIONS:
  • Masters Degree in a quantitative field (engineering, economics, math, statistics).
  • Experience in Aspect or equivalent eWFM platform.
  • Experience in advanced data analytics relevant to WFM and Ops metrics.
  • Experience managing multi-geography based teams.


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