Global Operations Strategist
6 days ago
About IGT Solutions
IGT Solutions is a leading provider of integrated BPM, Technology and Digital Services & Solutions for clients across industries. Our mission is to simplify complex customer interactions while delivering a seamless experience.
About the Role
We are seeking an experienced Global Operations Strategist to lead our Digital Contact Centre Operations. The successful candidate will be responsible for providing strategic and tactical operational direction to the team in order to achieve desired business goals and ensure customer delight through close interaction with leadership.
Key Responsibilities
- Analyze workflow to identify inefficiencies and develop policies to improve the process
- Implement change and track progress
- Deliver 100% to client-set contractual goals of service delivery and meet/exceed financial and operational goals set by the organization
- Create and present business reviews to the Client and internal leadership on weekly/monthly basis
- Generate additional process insights, RCAs and Action Plans to improve customer experience
- Designing and presenting all Performance Reviews to the client and the company Leadership Team
Requirements
- 12+ years of experience in Customer Operations, Contact Center Operations, BPO Operations (Travel preferred)
- Deep knowledge and understanding of the BPO/Contact Centre operations, Competition & Market trends in BPO industry
- Must have managed 300-500+ FTE across Voice, Chat, Back-office and other Omni channel BPO customer operations
- Experience in P&L management preferred with understanding of budgeting, financial planning, project and site level financials at Gross, Operations and EBITDA margins
- Lean Six Sigma Green Belt / black belt trained/certified (preferred)
What We Offer
Competitive salary of ₹25,00,000 - ₹35,00,000 per annum based on experience
Ongoing training and development opportunities
Collaborative and dynamic work environment
Opportunity to work with a leading provider of integrated BPM, Technology and Digital Services & Solutions
-
Global People Operations Strategist
1 week ago
Bengaluru, Karnataka, India One Quince Full timeJob Title: Global People Operations StrategistWe are seeking a seasoned Global People Operations Strategist to join our team at One Quince. This role will be responsible for designing, implementing, and optimizing end-to-end global HR processes, including onboarding, offboarding, performance management, and employee engagement. The ideal candidate will have...
-
Global Mobility Operations Strategist
4 weeks ago
Bengaluru, Karnataka, India Graebel Companies Inc. Full timeCompany Overview: Graebel Companies Inc. is a leading provider of global relocation services, dedicated to delivering exceptional experiences for our clients and their transferees.Job Title: Global Mobility Operations StrategistSalary Range: $85,000 - $110,000 per yearAbout the Role: We are seeking an experienced Global Mobility Operations Strategist to join...
-
Global Fashion Strategist
2 weeks ago
Bengaluru, Karnataka, India Qala Global Full timeWe are seeking a highly skilled and experienced Global Fashion Strategist to join our team at Qala Global. This is a unique opportunity to work with a pioneering B2B platform that connects premium designer labels with high-end stockists and boutiques worldwide.About the RoleAs a Global Fashion Strategist, you will play a crucial role in overseeing and...
-
Global Talent Acquisition Operations Strategist
4 weeks ago
Bengaluru, Karnataka, India The Nielsen Company Full timeJob SummaryThe Nielsen Company seeks a seasoned Global Talent Acquisition Operations Strategist to lead the optimization of our talent acquisition function.
-
Global Payroll Strategist
2 weeks ago
Bengaluru, Karnataka, India Papaya Global Full timeAbout the RoleWe are seeking an experienced Global Payroll Strategist to join our team at Papaya Global, a rapidly growing fintech unicorn. This is a unique opportunity to shape the future of payroll and payments in over 160 countries.The successful candidate will lead a team of professionals responsible for managing payroll data and benefits, as well as...
-
Global Operations Strategist for Prime Video
6 days ago
Bengaluru, Karnataka, India myGwork Full timeJob SummaryWe are seeking a highly skilled Global Operations Strategist to join our team at Prime Video. This role is responsible for maintaining healthy relationships with stakeholders, understanding their requirements, and executing growth and development plans for internal products and services.
-
Data Strategist Lead
4 weeks ago
Bengaluru, Karnataka, India Assembly Global Full timeWe are seeking a Data Strategist Lead to spearhead our Business Intelligence practice at Assembly Global. This is an exciting opportunity for a seasoned professional to lead a team of talented individuals and shape the future of data-driven decision making.Job OverviewThe successful candidate will be responsible for managing a team of BI associates and...
-
Global Supply Chain Strategist
4 weeks ago
Bengaluru, Karnataka, India Bosch Group Full timeJob OverviewA leading role within the Bosch Group, we are seeking a highly skilled Global Supply Chain Strategist to drive logistics excellence in our supply chain operations.
-
Culinary Menu Strategist for Global Operations
2 weeks ago
Bengaluru, Karnataka, India SmartQ Full timeWe are SmartQ, a global company that's changing the way people experience corporate cafeterias. We're looking for a talented and experienced Culinary Menu Strategist to join our team in Bangalore.
-
Global Partnership Strategist
4 days ago
Bengaluru, Karnataka, India Sunstone Full timeJob SummaryWe are seeking a highly skilled Global Partnership Strategist to join our team at Sunstone. In this role, you will be responsible for identifying and developing strategic partnerships that drive business growth.About the RoleAs a Global Partnership Strategist, you will work closely with cross-functional teams to develop and execute partnership...
-
Global Finance Strategist
1 week ago
Bengaluru, Karnataka, India myGwork Full timeAt myGwork, an inclusive employer and a member of the global LGBTQ+ business community, we are seeking a highly skilled Global Finance Strategist to join our team. Estimated Annual Salary: $120,000 - $180,000About AmazonAmazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Founded as an online bookstore, the...
-
Global Marketing Strategist
1 month ago
Bengaluru, Karnataka, India Lifelancer Full timeJob OverviewWe are seeking an experienced Global Marketing Strategist to lead our Commercial team in driving business growth and expanding our market presence.Estimated Salary: $120,000 - $180,000 per yearJob DescriptionThe Global Marketing Strategist will be responsible for developing and implementing brand strategies that drive revenue growth and expand...
-
Global Sales Strategist
4 days ago
Bengaluru, Karnataka, India BiteSpeed Full timeJob Title: Global Sales StrategistAbout the Role:We're looking for a skilled Sales Strategist to join our team at BiteSpeed. As a key member of our sales team, you'll play a critical role in driving business growth and revenue expansion. About You:To succeed in this role, you'll need to have a strong track record of high-volume outbound sales, with a proven...
-
Global Analytics Strategist
1 week ago
Bengaluru, Karnataka, India myGwork Full timeWe are seeking a highly skilled Global Analytics Strategist to join our team at Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Global Analytics Strategist, you will play a key role in driving the development of methods, models, and systems for capacity planning, transportation,...
-
Global Ecosystems Operations Strategist
4 weeks ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeAbout the RolePalo Alto Networks is a cybersecurity leader, and we're seeking an experienced Global Ecosystems Operations Strategist to join our team. As a key member of our JAPAC Theatre GTM & Shared Services management team, you will drive programs and processes that deliver significant value to our partners, distributors, and sellers.Job DescriptionYou...
-
Global Sales Strategist
1 month ago
Bengaluru, Karnataka, India AKV TECHNOLOGIES Full timeJob OverviewAZV Technologies is seeking a highly skilled Global Sales Strategist to develop and execute a comprehensive business development strategy for B2B enterprise sales in the international market.The ideal candidate will have 1-2 years of experience in software product or service industries, preferably in the US market, with excellent oral and written...
-
Global Demand Strategist
1 week ago
Bengaluru, Karnataka, India ENNOVI Full timeJob Overview:Ennovi seeks a skilled Global Demand Strategist to lead our Demand Management process. In this role, you will work closely with cross-functional teams to develop and implement strategies that drive business growth while ensuring high-quality demand forecasting.About the Role:This is an exciting opportunity for a seasoned Demand Specialist to...
-
Global HEOR Strategist
4 weeks ago
Bengaluru, Karnataka, India Novo Nordisk AS Full timeAt Novo Nordisk A/S, we are looking for a highly skilled Global HEOR Strategist to join our team.The estimated salary for this role is around 120,000 - 180,000 USD per year, depending on location and experience.About the RoleThis is an exciting opportunity to drive market access preparedness and demonstrate the value of healthcare products. As a Global HEOR...
-
Global Communications Strategist
1 week ago
Bengaluru, Karnataka, India Sagility Full timeSagility is seeking a skilled Global Communications Strategist to partner with the VP of Global Brand & Corporate Communications on various aspects of communications. The ideal candidate will support initiatives towards external talent communications, recruitment communications, social media communications, corporate brand communications, CSR communications,...
-
Global Onboarding Solutions Strategist
4 weeks ago
Bengaluru, Karnataka, India IG Group Full timeIG Group is a dynamic fintech company offering innovative trading and investing platforms.We're seeking an experienced Global Onboarding Solutions Strategist to join our team in shaping the future of client onboarding.This pivotal role involves driving global onboarding initiatives, ensuring seamless client onboarding experiences, and enhancing client...