
Sales Training Leader
16 hours ago
Job Purpose
To spearhead the development and implementation of impactful learning programs for the Retail Sales Function, driving a high-performance culture across the sales team. Direct engagement with Sales Managers and leadership ensures seamless alignment with business goals.
Key Responsibilities:- Design and roll out structured training journeys for new joiners and tenured employees in the Retail Sales team, focusing on functional, behavioural, and compliance skills.
- Develop and lead the Prarambh (Induction) and Udaan (Skill-building) training programs, aligning with retail industry standards.
- Curate relevant training content to meet the evolving needs of the Retail Sales team.
Team Management
- Lead, coach, and manage a team of three Zonal Sales Trainers, providing developmental inputs and reviewing trainer performance.
- Ensure effective regional training coverage and learning KPI achievement, promoting a culture of continuous improvement.
Manager-Level Learning Engagement
- Drive direct engagement and learning interventions for ASMs, RSMs, and Zonal Sales Heads, fostering leadership capabilities and growth.
- Deliver coaching sessions, workshops, and leadership skill development initiatives, empowering managers to drive sales performance.
Stakeholder & Vendor Management
- Collaborate with Retail Sales leadership to understand learning needs and develop targeted training solutions.
- Act as a liaison between Sales, L&D, HR, Risk, and Compliance teams, ensuring seamless communication and collaboration.
- Coordinate with external content vendors and training partners to provide comprehensive support.
Reporting & MIS
- Track learning participation, effectiveness, and business impact through dashboards and regular reporting.
- Share insights and recommendations with NSMs and senior stakeholders, informing strategic decisions.
- Support audit and compliance needs related to training documentation, maintaining adherence to regulatory requirements.
Qualification & Experience:
Graduate or Postgraduate degree in any discipline; MBA in HR or Training preferred. A minimum of 8-12 years of experience in L&D, with at least 3 years in a leadership Sales Training role, is required.
BFSI industry experience, especially in retail loans, is an asset.
Skills & Competencies:
Strategic thinking, excellent communication, facilitation, and coaching skills are essential. Proficiency in MS Excel, PPT, LMS, and virtual training platforms is also necessary.
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