Detail-Oriented Business Process Coordinator

15 hours ago

Jodhpur, Rajasthan, India beBeeBusinessOperations Full time ₹ 20,00,000 - ₹ 25,00,000
Job Description

We are seeking a detail-oriented and organized individual to join our team as a Business Operations Specialist. This role involves cross-functional collaboration with various teams, including Sales, Technical, and Partner teams.

The successful candidate will be responsible for ensuring smooth onboarding of clients, maintaining seamless coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction.

This role requires excellent interpersonal, verbal, written communication skills, and good customer handling capabilities. The ideal candidate should be able to communicate both on a technical and non-technical level.

Key Responsibilities:

  • Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
  • Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
  • Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.
  • Track monthly traffic targets received from internal stakeholders and break them down into weekly and daily targets to ensure timely achievement.
  • Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues in a timely manner.
  • Publish daily performance reports of clients for review, routing deviations, and highlight reasons for traffic growth or dip with the sales team for corrective action.
  • Identify potential opportunities and publish them accordingly.
Required Skills and Qualifications

To be successful in this role, you will need the following skills and qualifications:

  • Bachelor's/Master's degree in a relevant field.
  • Hands-on experience/knowledge of CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years of experience in the job offered or in a related role.
  • Knowledge of SQL, advanced Excel, and PowerPoint presentation.
  • Customer Success & Business Operations experience.
  • Able to communicate both on a technical and non-technical level.
  • Exceptional interpersonal, verbal, written communication skills, and good customer handling capabilities.
  • Possess excellent presentation skills and proficiency at making one-on-one and group presentations.
  • Good understanding of business numbers and sharp analytical skills.
  • Passionate about working in a fast-paced environment.
Benefits

As a Business Operations Specialist, you can expect the following benefits:

  • Impactful work: Play a pivotal role in safeguarding assets, data, and reputation in the industry.
  • Tremendous growth opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
Equal Opportunities Employer

We champion diversity and are committed to creating an inclusive environment for all employees.

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