Product and Service Delivery Specialist

1 week ago

Bengaluru, Karnataka, India beBeeDeliveryLead Full time

Delivering Excellence in Product and Service Delivery

This role is a key leadership position that ensures the successful execution of product deliverables, projects, and services to clients. The primary objective is to drive revenue growth and customer satisfaction by meeting client expectations, delivering on time, and within budget, while adhering to quality standards.

A strong delivery leader with a deep understanding of software engineering, customer success, and program management methodologies is required. This individual will collaborate closely with clients, account management, product engineering, support operations, finance, risk, and sales teams.

Key Responsibilities:
  • Delivery Leadership: Oversee program managers and cross-functional teams to manage large-scale engagements, ensuring timely delivery, adherence to budget, and high-quality standards. Establish and maintain effective project management methodologies and standards.
  • Client Relationship Management: Serve as a trusted advisor to senior client management, providing strategic guidance and ensuring client satisfaction through timely and high-quality delivery. Proactively address client concerns and issues.
  • Business Leadership: Engage with senior leadership at client organizations to establish business cases and objectives, driving scope discovery, pre-sales solutioning, and estimations. Monitor and report on key performance indicators (KPIs) and metrics.
  • Stakeholder Management: Maintain relationships with key internal and external stakeholders, collaborating with product engineering, operations, and risk teams to keep them informed and engaged.
  • Execution Governance: Oversee engagement commitments with respective program managers and team leads, lead governance with executives, and proactively mitigate risks with stakeholders.
  • Negotiation: Manage and negotiate resources terms with senior stakeholders, ensuring program delivery aligns with agreed-upon conditions.
  • Thought Leadership: Develop and implement best practices and tools according to industry standards, championing the company's delivery methodology and standards to improve predictability and quality.
Requirements:
  • 16+ years of experience in engagement delivery within a SaaS Product / Enterprise Product delivery environment.
  • Excellent written and oral communication skills, with proven ability to build and maintain strong client relationships, conduct governance reviews, and strategy to execution meetings.
  • Ability to manage multiple priorities and work in a fast-paced environment.
  • Conflict resolution and persuasion of interdisciplinary teams.
  • Prior experience creating Statements of work and managing PL of large client delivery engagements (> $6M).
  • Proactive problem solver who effectively resolves issues and risks.
Nice to Have:
  • Experience in Banking Fintech.
  • Experience with Scaled Agile Framework.
  • PMP, Prince2, or other relevant project management certifications are highly desirable.
  • Knowledge of ITIL and other service management frameworks.
Role Information:
  • Role: Program Manager - Technology / IT
  • Industry Type: IT Services & Consulting
  • Department: Project & Program Management
  • Employment Type: Full Time, Permanent
  • Role Category: Technology / IT
  • Education: Any Graduate
  • PG: Any Postgraduate

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