Service Delivery Specialist

19 hours ago


Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000
Job Title: Service Delivery Specialist

We are seeking a skilled professional to fill the role of Service Delivery Specialist. In this position, you will be responsible for managing service requests, coordinating with different departments, and ensuring timely resolution of issues. As a key point of contact for customers, you will provide excellent customer service and work closely with internal teams to address customer needs.

The ideal candidate will have 0-3 years of experience as a customer care representative and possess strong communication skills. Relevant experience in the IT infrastructure industry is a plus.

Key Responsibilities:
  • Manage service requests and ensure timely resolution of issues.
  • Coordinate with different departments to address customer needs.
  • Provide excellent customer service and act as a primary point of contact for customers.
  • Evaluate services and identify areas for improvement.
  • Collaborate with internal teams to enhance customer service strategies.


Requirements:
  • Bachelor's degree in any field.
  • 0-3 years of experience as a customer care representative.
  • Strong communication skills.
  • Relevant experience in the IT infrastructure industry is a plus.


Benefits:
  • Opportunity to work with a leading organization in the IT industry.
  • Chance to develop your skills and knowledge in customer service and service delivery.
  • Collaborative and dynamic work environment.


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