IT Service Delivery Expert

2 days ago


Bengaluru, Karnataka, India beBeeManagement Full time ₹ 15,00,000 - ₹ 20,00,000
Job Summary

As a Service Management Specialist, you will be responsible for delivering exceptional IT service management solutions. Your key responsibilities will include managing the delivery of IT production systems and services, ensuring client satisfaction, and mitigating risk to services.

This role requires a strong understanding of IT service management frameworks and best practices. You will need to analyze service performance data, implement improvements, and provide operational support to ensure consistent uptime of production systems and devices.

Key Responsibilities:

  • Manage delivery for IT production systems and services.
  • Sustain the infrastructure service management lifecycle, guaranteeing client satisfaction and management of risk to services.
  • Provide operational support to ensure that production systems and devices are consistently online and available.

About You:

  • Strong understanding of IT service management frameworks and best practices.
  • Experience with incident management and problem resolution processes.
  • Ability to analyze service performance data and implement improvements.
  • Familiarity with service level agreements and client relationship management.

Requirements:

  • Minimum 5 years of experience in service excellence.
  • Proficiency in service excellence.
  • Strong understanding of IT service management frameworks and best practices.
  • Experience with incident management and problem resolution processes.


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