IT Service Delivery Expert

1 day ago

Bengaluru, Karnataka, India beBeeProjectManager Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Project Manager - IT Service Delivery

Job Summary:

We are seeking an experienced Project Manager to lead the implementation and delivery of our SaaS solutions across mid-market and enterprise clients.

Key Responsibilities:

  • Lead project implementations from initiation to go-live for our suite of SaaS products.
  • Collaborate with internal teams to translate client needs into deliverables.
  • Drive project scoping, planning, resource alignment, and milestone tracking.
  • Ensure adherence to SLA commitments, budget, and quality benchmarks across all project touchpoints.
  • Act as the primary point of contact for client stakeholders during onboarding and implementation phases.
  • Implement risk mitigation strategies, change control processes, and business continuity planning.
  • Deliver regular performance and progress reports to leadership and client teams.
  • Champion continuous improvement, bringing process and efficiency gains into the delivery lifecycle.
  • Coordinate with third-party vendors, ensuring seamless execution and accountability.

Required Skills and Qualifications:

  • 68 years of experience in IT project and service delivery management.
  • Strong background working with enterprise clients in pharmaceutical, healthcare, or technology sectors.
  • PMP and ITIL V3 Foundation certified.
  • Hands-on experience with project management and ticketing tools like JIRA, ServiceNow, BMC Remedy.
  • Demonstrated success in stakeholder management, SLA adherence, risk management, and team supervision.
  • Experience implementing ITSM platforms, driving SOPs, and optimizing delivery workflows.
  • Familiarity with Generative AI applications in project management is a plus.

Benefits:

  • A fast-paced, agile work environment with a high-impact SaaS product portfolio.
  • Opportunities to work on global implementation projects with Fortune 500 companies.
  • Cross-functional collaboration and exposure to customer success, product, and engineering teams.
  • Flexible working options and an inclusive work culture focused on continuous learning.
  • Competitive compensation, growth opportunities, and performance rewards.

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