Operational Excellence Manager

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeLeadership Full time ₹ 85,00,000 - ₹ 90,00,000
Team Lead Role

We are currently seeking an experienced and skilled Team Lead to join our operations team.

Job Overview:

As a Team Lead, you will be responsible for managing a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. You will oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.

Key Responsibilities:

  • Manage a team of agents to achieve daily targets and ensure high levels of customer satisfaction and service quality.
  • Oversight of AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
  • Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.

Skills and Qualifications:

  • Customer Service, Customer Support, and Customer Service Management skills.
  • Experience in achieving and maintaining high levels of Customer Satisfaction.
  • Excellent verbal and written Communication skills.
  • Experienced in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC.

Benefits:

  • 5 Days Working with 2 rotational week offs.
  • Salary up to-8.5 to 9 Lpa.
  • Immediate Joiners Preferred.

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