Strategic Operations Manager

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Strategic Operations Manager

We are seeking a highly skilled and experienced Strategic Operations Manager to lead our international voice process. As a key member of our team, you will be responsible for overseeing the smooth daily operations of our voice process, managing escalations, and resolving complex customer issues.

Key Responsibilities:
  • Supervise a team of voice agents and monitor their performance to ensure adherence to targets.
  • Handle team scheduling and attendance, provide coaching, feedback, and performance evaluations.
  • Assist in onboarding and training new team members, organize regular skill development and process refresher sessions.
  • Track and report team metrics, analyze data to identify trends, gaps, and areas for improvement.
Required Skills and Qualifications:
  • Proven experience in team management, operations oversight, and leadership.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits:
  • Opportunity to work with a dynamic and growing organization.
  • Competitive salary and benefits package.
  • Chance to develop your leadership skills and advance your career.

As a Strategic Operations Manager, you will have the opportunity to make a significant impact on our business and contribute to the success of our team. If you are a motivated and results-driven individual with a passion for operations management, we encourage you to apply for this exciting opportunity.

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