
Workforce Management Specialist
4 days ago
Job Title: Workforce Management Specialist
Location: Pune
We are seeking an experienced Workforce Management Specialist to join our team in Pune.
The ideal candidate will have expertise in workforce planning, capacity management, forecasting, and scheduling.
Key Responsibilities:
- Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels.
- Monitor real-time adherence, shrinkage, and service levels across business units.
- Partner with operations and leadership teams to provide actionable insights on performance and resource utilization.
- Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.
- Ensure compliance with workforce management processes and best practices.
- Drive automation and process improvements in WFM systems and reporting.
Requirements:
- 5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment.
- Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.
- Proficiency in WFM tools and MS Excel (advanced level preferred).
- Excellent analytical, problem-solving, and communication skills.
- Ability to collaborate effectively with stakeholders and lead process improvements.
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