Dialer Real-Time Specialist

4 days ago

Malappuram, Kerala, India beBeeCallCenter Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Call Center Operations Specialist

Location: Malappuram, India

Work Type: Full-time | Night Shifts

About the Role:

We are seeking an experienced professional to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.

Key Responsibilities:

  • Real-time monitoring of inbound/outbound dialing campaigns.
  • Importing and managing dialer lists, starting/stopping campaigns as required.
  • Adjusting dialing pace and flagging agent behavior for leadership review.
  • Managing agent profiles, assignments, and contact list criteria.
  • Daily scheduling adjustments in the Workforce Management (WFM) system.
  • Auditing dialer settings to ensure regulatory compliance.
  • Collaborating with operations leaders to balance business goals.
  • Responding to requests, queries, and issues across departments promptly.

Required Skills and Qualifications:

  • Minimum 2 years of experience in a voice contact center.
  • Hands-on experience with LiveVox or similar dialer systems.
  • Advanced proficiency in MS Excel and data reporting.
  • Strong analytical and problem-solving skills in high-pressure environments.
  • Flexibility to work after-hours or on-call when required.

Benefits:

This role offers a unique opportunity to grow professionally and develop your skills in a fast-paced environment. As a Call Center Operations Specialist, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences.

What We Offer:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The chance to work with a leading company in the industry.

How to Apply:

If you are a motivated and detail-oriented individual who is looking for a challenging role, please submit your application. We look forward to hearing from you

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