Campaign Optimization Specialist

10 hours ago

Malappuram, Kerala, India beBeeOptimization Full time ₹ 14,39,994 - ₹ 20,19,900
Job Summary

The primary objective of this role is to oversee the operational efficiency of all day-to-day dialer campaign operations, achieving daily contact objectives for clients through a utilization of best practices and software tools to maximize campaign productivity and achieve optimum performance results.

Main Responsibilities:

  • Design outbound solution strategies around contact center technology solutions and Omni Channel ACD technology on cloud.
  • Help design dialer agent scripting, disposition, and reporting solutions. Dialer CRM integration and Support may be required.
  • Work with the Business Development team and Client Services team on technology solutions.
  • Monitor the performance and efficiencies, provide recommendations for improvements.
  • Clearly document all work with systems and servers which you have contact responsibility.
  • Document and assist in implementing new programs and passing on to sustaining operations.
  • Offer real-time support to team leaders, managers, and stakeholders to maximize agent performance and achieve outbound call objectives.
  • Develop, build, support, and implement Everise/Client dialer strategies that encompass business objectives, business rules, and all dialing compliance through effective use of the on-cloud Bright Pattern Dialing software platform, SQL coding, and Office analytics to ensure optimal campaign efficiency and meet/exceed client-mandated KPIs for up to 300 Outbound Agents across multiple campaigns/client projects.
  • Work with and assist App Dev / BI Reporting team to Build, Maintain, Audit, and Monitor standard and custom dialer reports. Use internal and client-driven performance and analytical KPIs, developing and maintaining said reporting to communicate compliance and performance to all levels of the business.
  • Recommend procedural/technology solutions to business problems regarding agent productivity, call compliance, and campaign performance optimization.
  • Analyze data and system performance to identify trends, risks, and possible improvements, providing expert (best practices) technical direction to all Outbound Dialer related projects.

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