Trust and Safety Transformation Expert

1 week ago

Hyderabad Secunderabad Telangana, India beBeeTransformation Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description:

  • Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
  • Active user of Internet and online applications

Key Responsibilities:

  • Play a key role in developing presentations showcasing Trust and Safety offerings with reference to market profile, customer segments, competitive analysis, value proposition, positioning strategy, industry connects, and roadmaps
  • Scout for potential opportunities within cross-functional teams to generate growth in existing client managed services and build strong brand presence portraying the value propositions
  • Incubate new ideas and proof of concept solutions to create differentiation and drive adoption of services
  • Conduct extensive market research, insights, and intelligence to provide inputs for potential opportunities
  • Innovate with ideas on knowledge building, capability building, asset management, and retention of service line assets/data
  • Creation and building of process-level documentation, SOPs, case studies, framework documents, question banks, FAQs
  • Craft content policies, capability decks for global community platforms focusing on global markets
  • Articulate, interpret, and implement content policies externally and internally
  • Support and drive internal short-term Trust and Safety projects

Qualifications:

  • Minimum qualifications: Any graduate/Post Graduate degree or equivalent with an excellent academic record; relevant experience in BPO/KPO; relevant years of professional work experience managing projects and client processes
  • Preferred qualifications: Excellent Analytical & Communication skills; ability to work & communicate with people across organizational units; excellent interpersonal & Management skill; LEAN/Six Sigma - Trained, Tested and Certified (preferred)

Why Join Us:

  • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact - Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
  • Thrive in a values-driven culture - Courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress

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