Service Delivery Leadership Position
3 weeks ago
Job Title: Service Delivery Leadership Position
Overview:
Web Synergies Pvt Ltd is seeking a highly skilled Service Delivery Leadership Position to lead our Data Center Operations team. The ideal candidate will have 10-15 years of experience in managing outsourced vendors and driving ITIL-based Service Management processes.
Key Responsibilities:
- Manage and collaborate with third-party vendors for Data Center Operations, ensuring compliance with SLAs and achieving performance targets.
- Implement and follow ITIL processes including Incident, Change, and Problem Management for enhanced service delivery.
- Lead major incident response teams, coordinate with cross-functional groups, and ensure quick resolution to minimize downtime and impact on business operations.
Requirements:
- 10-15 years of experience in Data Center Management and IT services.
- Expertise in ITIL-based Service Management, Major Incident Management, and Cost Management.
- Strong stakeholder and application owner management skills.
About Us:
Web Synergies Pvt Ltd is a leading IT services company providing Data Center Management and IT services to clients worldwide.
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