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Service Management Leadership Position

2 months ago

Bengaluru, Karnataka, India CSG Full time

Job Description:

We are seeking an experienced Service Management Leader to join our team in Bangalore, India. As a Senior Operations Manager, you will be responsible for overseeing the management of client relationships and ensuring seamless delivery of services.

About the Job:

  • Provide strategic leadership to a distributed team and drive operational excellence across multiple locations.
  • Collaborate with cross-functional teams to deliver high-quality services that meet or exceed customer expectations.
  • Develop and implement effective processes to improve service delivery, reduce costs, and enhance customer satisfaction.
  • Build and maintain strong relationships with key stakeholders, including clients, vendors, and internal teams.
  • Mentor and coach team members to ensure their growth and development.
  • Analyzing data to identify areas for improvement and implementing corrective actions.
  • Promoting a culture of innovation, collaboration, and continuous learning within the team.

Requirements:

  • 8+ years of experience in operations management, preferably in a service industry.
  • Proven track record of delivering results-driven projects and initiatives.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills, with ability to analyze complex data sets and develop recommendations.
  • Bachelor's degree in Business Administration, Computer Science, or related field.

What We Offer:

  • A competitive salary range of $120,000 - $180,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for professional growth and development, including training and education assistance.
  • A dynamic and supportive work environment that fosters creativity, innovation, and collaboration.

About Us:

CSG is a leading provider of customer engagement solutions, empowering companies to build unforgettable experiences and connect with their customers. With over 40 years of experience, we have established ourselves as a trusted partner in the industry, delivering innovative solutions that drive business success.