Service Delivery Leader Position

5 hours ago


Bengaluru, Karnataka, India airbus Full time

Job Title: Service Delivery Leader Position



  • Main Responsibilities:



  • Manage and oversee the delivery of services from the Service Provider according to Service Level Agreements (SLAs).
  • Represent the Mainframe Product to internal Airbus teams and external partners, ensuring seamless service delivery.
  • Coordinate with the Service Delivery Partners to synchronize operations between customer peers and internal teams.
  • Track and report Key Performance Indicators (KPIs) to measure service quality and performance.
  • Manage finance and budget topics, ensuring alignment with business objectives.
  • Analyze the impact of changes to the service and coordinate with Application and Mainframe infrastructure teams to ensure smooth transitions.
  • Investigate and manage incidents, ensuring minimal downtime and maximum service availability.
  • Support business and IM functions, providing expertise in Mainframe infrastructure and operations.
  • Support on security topics, ensuring compliance with internal policies and procedures.


Requirements:



  • Qualifications: Bachelor/Master Degree in Computer Science, Computer Engineering, or Information Technology, with experience in Mainframe environments (at least 3 years).
  • Skills: Good knowledge of Mainframe infrastructure and operating system, including z/OS, JES2, TSO, ISPF, SDSF, and JCL. Basic knowledge of Transactional subsystems (CICS, IMS/DC), Database (DB2, IMS/DB), Security systems (RACF), and Monitors (e.g., Mainview). Familiarity with languages (COBOL, PL/I, REXX, CLIST) and storage systems (SMS, HSM, ...). Advanced level of English.
  • Good to Have: French and/or German knowledge, knowledge of other Mainframe tools (DFSORT, SYNCSORT, FileAID IMS, JAVA, FOCUS, LIBRARIAN, Schedulers), and Agile Project Management.


Airbus Commitment:



The commitment to integrity is supported by adherence to all internal policies and procedures that govern business activities. Compliance with these policies will protect Airbus reputation and brand, some of our most strategic and important assets.



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