IT Service Management Leader

6 hours ago

Allahabad, Uttar Pradesh, India beBeeITSM Full time ₹ 20,00,000 - ₹ 25,00,000
Technical Lead – ITSM Specialist

We are seeking a highly experienced and technically strong Technical Lead to lead architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform.

The ideal candidate should possess deep hands-on expertise in core ITSM modules, scripting, integrations, and ServiceNow best practices, along with a proven ability to lead teams and deliver enterprise-grade solutions.

Key Responsibilities:
  • Lead the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.
  • Architect, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
  • Implement ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents.
Custom Development & Scripting:
  • Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
  • Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.
  • Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.
Integrations:
  • Integrate ServiceNow with external systems (e.g., Active Directory, monitoring tools, CMDB sources, ticketing systems) using REST/SOAP APIs, Integration Hub, and MID Server.
  • Build Event Management or auto-ticketing integrations with tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk if ITOM is in scope.
Team Leadership & Governance:
  • Lead and mentor a team of developers and admins in an Agile environment.
  • Define technical standards, perform code reviews, and enforce platform governance and data model integrity.
  • Support sprint planning, story grooming, and UAT coordination.
Platform Management & Optimization:
  • Manage and support platform upgrades, cloning, patching, and performance tuning activities.
  • Monitor and resolve platform-related performance and security issues.
  • Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence (if in use).

  • Luxury Service Leader

    4 hours ago

    Allahabad, Uttar Pradesh, India beBeeLuxuryServiceLeader Full time ₹ 11,02,750 - ₹ 14,53,500

    Job Title: Luxury Service LeaderThis role involves delivering exceptional service to high-profile clients. Strong leadership, effective communication, and the ability to work in a fast-paced environment are essential.About the Opportunity:The successful candidate will be responsible for supervising daily operations to ensure consistent service delivery. They...

  • Executive Leader

    5 days ago

    Allahabad, Uttar Pradesh, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Senior Operations Executive - Financial ServicesThe ideal candidate will have extensive experience in leading large-scale operations teams, with a proven track record of delivering high-quality service levels and driving process improvements.This role requires strong expertise in wealth management, retail banking, compliance, and financial risk functions....

  • Cloud Services Contract Management Specialist

    3 days ago

    Allahabad, Uttar Pradesh, India beBeeContract Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Our organization is a leader in digital transformation services. We provide innovative solutions that drive performance and growth by leveraging technology innovation and a modern process-driven development cycle.This approach ensures high-quality, scalable solutions that are compliant, secure, high-performance, and reliable.We require an experienced...

  • Strategic Business Leader

    5 days ago

    Allahabad, Uttar Pradesh, India beBeeExecutive Full time ₹ 1,80,00,000 - ₹ 2,20,00,000

    We are seeking a strategic business leader to join our team in Mumbai.This role will be based on driving revenue growth and exceeding targets, requiring exceptional customer service skills and a strong sense of accountability.Key responsibilities include:Responsible for new business generation & retention of large accounts.Drive discussions with CXO's,...

  • Global Team Leader

    4 days ago

    Allahabad, Uttar Pradesh, India beBeeProgramServiceManager Full time ₹ 12,00,000 - ₹ 18,00,000

    Job Opportunity for Program Service ManagerThis role is responsible for the hiring, training, and performance management of trip leaders who lead senior Americans on land tours in South India and Sri Lanka.The ideal candidate will have experience in hiring, training, coaching, and managing individual and team performances, with a strong background in the...

  • Senior IT Transformation Leader

    5 days ago

    Allahabad, Uttar Pradesh, India beBeeTransformation Full time US$ 9,00,000 - US$ 12,00,000

    Job DescriptionWe are a 24 x 7 technology service management operation unit of the Bank. Our focus is on Service availability and ensuring uninterrupted Technology Services to our Staffs and Customers through ITIL process governance, leading service improvements and driving automation with an aim to provide world-class customer and employee experience.We...

  • Operations Leader

    2 days ago

    Allahabad, Uttar Pradesh, India beBeeEngineering Full time ₹ 15,00,000 - ₹ 20,25,000

    Hotel Operations LeaderA key individual in our hotel's leadership team, this role is responsible for driving business growth and ensuring operational excellence.Key Responsibilities:Develop and implement strategies to drive revenue and profitabilityLead the Engineering department to ensure superior service and qualityMaintain compliance with building safety...

  • Project Leader

    2 days ago

    Allahabad, Uttar Pradesh, India beBeeProjectLeader Full time US$ 12,15,000 - US$ 14,66,700

    We are seeking a seasoned project leader to oversee the lifecycle of implementations or enhancements for Microsoft Dynamics 365/SAP.Key Responsibilities:Manage project scope, timelines and budgets.Develop project plans and ensure alignment between business requirements and system functionality.Mandatory experience with modules such as Finance & Operations...

  • Sales Executive Or Manager

    2 days ago

    Allahabad, Uttar Pradesh, India Daikin Service Center Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company Descriptionpaytm a Fintech retail sales and channel delivery company located in Shivajinagar, Model Colony, Pune, Maharashtra, India. Our company is dedicated to delivering high-quality products and services to meet the needs of our customers. We are committed to excellence and aim to provide the best customer service experience in the industry.Role...

  • Financial Services Taxation Leader

    5 days ago

    Allahabad, Uttar Pradesh, India beBeeTaxation Full time ₹ 1,50,00,000 - ₹ 2,01,00,000

    Job OverviewWe are seeking a Taxation Manager to lead our financial services team.Key ResponsibilitiesTax Returns Review: Conduct in-depth reviews of complex tax returns for hedge funds, private equity, and fund of funds clients.State Returns Review: Perform detailed reviews of state returns for financial services clients.International Filing Requirements:...