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MS Office Support Specialist

2 weeks ago

Udaipur, Rajasthan, India beBeeOffice Full time ₹ 16,06,400 - ₹ 20,32,960
Job Title: MS Office Support Specialist

This role involves providing technical expertise and exceptional support for Microsoft 365 product applications at a Level 2 skillset. The ideal candidate will have deep knowledge of Office applications, as well as troubleshooting COM add-ins across the suite, Adobe Acrobat, and WinZip.

Key Responsibilities:
  • Perform Level 2 application support and incident management.
  • Collaborate with Level 1/1.5 support teams.
  • Elevate complex issues to Level 3 engineers or vendors as needed.
Requirements:
  • Bachelor's / Master's degree in computer science engineering/technology.
  • Technical certifications are an added advantage.
PREFERRED QUALIFICATIONS:
  • Supporting a global user community.
  • Troubleshooting on enterprise Windows, Mac, and iOS environments, as well as MS Office 365 applications.
  • Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins.
  • Expertise in supporting Outlook and native email clients.
  • Basic knowledge and experience of Microsoft Exchange Admin Center and delegation permissions.

This position is suitable for individuals with a strong background in troubleshooting, excellent problem-solving skills, and the ability to handle challenging situations effectively.