Client Relationship Manager

1 day ago

Ajmer, Rajasthan, India beBeeBusiness Full time ₹ 10,24,000 - ₹ 13,64,000
Client Success Associate Job Description

This role is a crucial part of our client engagement strategy, serving as the link between clients and our solutions.

As a Client Success Associate, you will be responsible for providing exceptional client service, driving sales, and ensuring seamless client experience from initial inquiry to long-term relationship management. You will collaborate closely with Sales, Marketing, and Customer Success teams to understand client needs, deliver tailored solutions, and contribute to our company's growth.

Key Responsibilities:
  • Client Interaction & Support
    • Serve as the primary point of contact for all US-based clients, providing expert guidance and timely responses during East Coast hours.
    • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
    • Proactively follow up with clients to ensure all queries are addressed and act end-to-end ownership.
  • Consultative Sales
    • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
    • Convert client inquiries into sales opportunities, driving revenue growth.
    • Consistently meet or exceed individual and team success goals.
  • Relationship Building
    • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
    • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence
    • Coordinate with various departments to ensure smooth client onboarding and service delivery.
    • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Market Insight & Reporting
    • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
    • Own reporting and insights on client engagement, product performance, and market trends, as needed.

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