Technical Support Specialist

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeEngineer Full time ₹ 12,00,000 - ₹ 15,00,000

Role Summary

66degrees is seeking an experienced IT Service Desk Engineer to provide exceptional technical support and maintain a stable IT environment for employees.

This role involves delivering initial technical assistance to end-users via various communication channels, logging and prioritizing support tickets, and collaborating with higher-level support teams to resolve complex issues.

Key Responsibilities:

  • Provide timely and effective technical assistance to users.
  • Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.
  • Perform troubleshooting of hardware, software, applications, and network connectivity issues.
  • Escalate unresolved issues to higher-level support teams with detailed notes and logs.
  • Maintain accurate documentation of IT procedures and solutions.
  • Contribute to continuous improvement initiatives for service desk operations.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
  • 2+ years of experience in an IT service desk role.
  • Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, common business applications.
  • Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
  • Excellent communication and interpersonal skills.
  • Ability to troubleshoot and resolve technical issues efficiently.
  • Customer-centric mindset with a focus on providing positive user experiences.

Preferred Qualifications:

  • ITIL Foundation certification would be beneficial.
  • Experience with ITSM tools (e.g., ServiceNow, Jira Service Management).
  • Familiarity with remote support tools.

Benefits

The ideal candidate will possess excellent problem-solving skills, a customer-focused attitude, and the ability to work effectively in a team environment. If you are passionate about delivering exceptional technical support and have a keen interest in IT, this could be the perfect opportunity for you.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Join our dynamic team and take your career to the next level

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