ITSM Service Delivery Manager

2 weeks ago


Bhavnagar, Gujarat, India beBeeITSM Full time ₹ 15,12,000 - ₹ 20,24,000
IT Service Management Platform Specialist

This is a key role within our organization, responsible for designing, implementing, and maintaining our IT service management platform.

The successful candidate will have experience in leading teams and managing large-scale projects, with a strong background in ITSM tools and technologies such as Cherwell, ServiceNow, and FreshService.

You will work closely with cross-functional teams to understand business requirements and design solutions that meet their needs.

Key responsibilities include:

  • Customizing and configuring ITSM applications to meet business needs
  • Developing and implementing integration with other systems and platforms
  • Ensuring high-quality delivery of ITSM services to end-users
  • Participating in ongoing production support and end-user support

To excel in this role, you should possess excellent communication skills, the ability to work effectively in a fast-paced agile project environment, and a passion for delivering high-quality IT services.

Required Skills and Qualifications:

  • Strong technical background in ITSM tools and technologies
  • Experience in leading teams and managing large-scale projects
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced agile project environment

What We Offer:

  • A dynamic and collaborative work environment


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