IT Service Delivery Manager
13 hours ago
Job Description:
We are seeking an experienced IT Service Delivery Manager to oversee and enhance our IT service operations. As a key member of our team, you will be responsible for ensuring the delivery of high-quality IT support aligned with business goals.
Main Responsibilities:
- Lead and manage the IT operations support team to deliver timely and effective resolution of incidents and service requests.
- Implement and maintain ITIL processes such as Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.
- Ensure operational activities align with defined IT service management frameworks and organizational policies.
- Monitor and report on service performance and compliance against SLAs, driving continuous service improvement.
Requirements:
- Proven experience in IT service management with a focus on process implementation and improvement.
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Ability to analyze complex problems and develop effective solutions.
- Familiarity with ITIL best practices and industry-standard tools and technologies.
Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Collaborative and dynamic working environment.
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