Service Delivery Specialist

3 days ago

Bhavnagar, Gujarat, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000
Job Description

This is a senior leadership position within our Internal IT Support team. As Technical Lead, you will be responsible for ensuring the highest quality of desktop environment and user experience for our organization.

You will act as technical lead for the service team and be responsible for planning and implementing service initiatives that align support services with our strategic plan.

Your Responsibilities
  • Evaluate and implement service level agreements for the IT services team.
  • Maintain documentation for policies and procedures related to all service and support efforts.
  • Design and implement future support offerings and modalities under the guidance of the IT Leadership Team.
  • Ensure compliance of IT related policies and procedures throughout the IT Services Team.
  • Support monitoring, analysis, and optimization of our service offerings.
  • Appropriately prioritize both IT projects and day-to-day operations under the guidance of the IT Leadership Team.
Key Qualifications
  • Bachelor's degree in Information Technology or related field.
  • Minimum 7-10 years on-hands service experience.
  • CISA certified preferred.
  • Proven successful execution/completion of technology projects.
  • Experience with Windows 10 management technologies.
  • Experience with Microsoft Office 365 technologies.
  • Experience or understanding of Microsoft Azure and Microsoft Intune.
  • Proficiency with operating systems, including Windows 10 and MAC operating systems.
  • Possess advanced knowledge and understanding of networking and personal computer hardware including mobile devices and Operating systems.
  • A+ and/or MOS certification and other industry recognized advanced certifications.
  • Advanced Knowledge on accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy, and SurePrep.
Desirable Attributes
  • Excellent interpersonal, written, and oral communication skills.
  • Demonstrated managerial and mentoring abilities.
  • Naturally self-motivated and detailed oriented.
  • Resourceful and innovative problem-solving abilities.
  • Passion for technology service and interest in exploring new methodologies.
  • Willingness to travel to remote offices and industry events as needed.
  • Ability to be flexible with work schedule hours to ensure successful completion of projects.

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