Service Delivery Specialist

2 hours ago

Bhavnagar, Gujarat, India beBeeInsurance Full time ₹ 8,00,000 - ₹ 11,45,000

Job Title: Service Delivery Specialist

As a Service Delivery Specialist, you will play a vital role in ensuring the smooth operation of our life insurance services.

  • Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates with accuracy and attention to detail.
  • Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements in a timely manner.
  • Maintain and update policy records in administration systems according to standard operating procedures, ensuring compliance and efficiency.
  • Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality meets our high standards.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing, providing excellent customer experience.
  • Ensure service levels and turnaround times are met according to SLA requirements, supporting our commitment to excellence.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses, maintaining transparency and trust.
  • Maintain a strong understanding of policy administration systems, transaction codes, and process workflows, driving continuous improvement and innovation.
  • Participate in process improvement initiatives and provide feedback for automation opportunities, promoting efficiency and productivity.
Requirements:
  • Graduation in any stream, Commerce Graduate preferred.
  • 1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
  • Experience in a professional/office-related environment that required you to work regularly scheduled shifts.
  • Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • Effective English business communication skills required to exchange information with clients.
  • Ability to solve basic mathematical problems.
  • Must have basic Email/Letter writing skills.
  • Good understanding of MS Excel and MS-Outlook.
  • Life Insurance domain knowledge is must (preferably Annuities).

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